Privacy Policy, and Terms and Conditions

This document outlines the Terms and Conditions and Privacy Policy for Bloom Dietetics, effective as of (25/07/2024). By using our services, you agree to these terms.

Data Collection and Usage: We collect personal data you provide directly (e.g., name, contact details, health information) and data automatically collected (e.g., IP address, website usage). This data is used to:

Provide and manage our services
Maintain clinical records
Communicate with you
Improve our services and website
Comply with legal obligations

Data Security: We use encrypted electronic systems and secure procedures to protect your data. Notes are stored using Halaxy software. We do not share your data with third parties without your explicit consent unless required by law.

GDPR Compliance: You have the right to:

Access: Request a copy of your personal data.
Correction: Ask us to correct any inaccurate or incomplete data.
Deletion: Request deletion of your data.
Restriction: Request that we restrict processing of your data.
Portability: Request your data in a portable format.
Objection: Object to our processing of your data.

Data Retention: We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Records are kept in accordance with professional and legal requirements.

Cookie Policy: We use cookies to enhance your experience on our website. Cookies are small files placed on your device that help us understand website traffic and usage. You can manage your cookie preferences through your browser settings.

Third-Party Processors: We use third-party service providers for data processing (e.g., Halaxy for note storage, email marketing services). We ensure these providers comply with data protection laws.

Data Breach Notification: In the event of a data breach, we will notify affected users and the relevant authorities as required by law. Our data breach procedure includes immediate action to contain the breach, assessment of the risk, and communication with affected parties.

Children's Privacy: We do not knowingly collect data from children under 16 without parental consent. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will delete that information.

Confidentiality: All sessions are confidential. We may contact your GP if we are concerned about your safety. Notes from your appointments will be stored electronically and password protected.

Payment and Cancellation Policy:

Payment is required upon booking via our website or BACS.
Cancellations must be made at least 24 hours in advance; otherwise, you will be charged 100%.
If you fail to attend your appointment, you will be charged 100%.
If you have booked a package and wish to cancel, you will receive a 50% refund for the remaining appointments at their current price listed on the website.
Missed appointments as part of a package will not be rescheduled.

Insurance Providers: If you are claiming via your insurance, please contact your insurance provider to find out their coverage. Please note that some insurance cost covers may only be enough to cover a 30-minute appointment as example, in this case Bloom Dietetics may recommend purchasing an additional 30-minute appointment which you may need to fund yourselves to ensure you receive a full assessment and the best possible service for your condition.

Contacting You: By providing your contact details, you consent to us contacting you via phone or email. This includes communications about your appointments, follow-up care, and services.

Medical Disclaimer: The information on our website is not a substitute for medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Subscription: Purchasing our products or services subscribes you to our mailing list. You can unsubscribe at any time by following the unsubscribe link in any email or by contacting us directly.

Limitation of Liability: Bloom Dietetics will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. This includes, but is not limited to, loss of data, loss of profits, or business interruption.

Changes to this Policy: We may update this policy occasionally. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.