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Privacy Policy, and Terms and Conditions

1. Data Collection and Use

We collect personal data to provide and manage our services, maintain clinical records, and comply with legal obligations.

1.1 Data We Collect:

  • Direct Data: Information you provide, including name, contact details, health information, and food diaries.

  • Automatic Data: Technical data such as IP address, website usage, and cookies.

1.2 How We Use Your Data:

  • Deliver and manage services.

  • Maintain accurate clinical records using Halaxy.

  • Communicate about appointments, follow-up care, and resources.

  • Improve our website and services.

  • Fulfil professional and legal obligations.

2. Data Security and GDPR Compliance

We prioritise protecting your personal information.

2.1 Security Measures:

  • Clinical notes are stored securely in Halaxy, compliant with GDPR and ISO27001.

  • Heidi is used for note-taking during consultations and is GDPR-compliant.

2.2 Your Rights Under GDPR:

  • Access: Request a copy of your personal data.

  • Correction: Rectify inaccurate or incomplete data.

  • Deletion: Request data deletion, subject to professional record-keeping requirements.

  • Restriction: Limit data processing.

  • Portability: Receive your data in a portable format.

  • Objection: Object to certain processing activities.

Contact us at info@bloomdietetics.com to exercise these rights.

2.3 Data Retention:
Data is retained only as necessary for the purposes collected or as legally required. Clinical records are stored per professional and legal standards.

3. Cookie Policy

We use cookies to enhance website functionality and understand usage patterns. You can manage cookie preferences through your browser settings.

4. Third-Party Processors

We use trusted third-party providers:

  • Halaxy: Secure clinical record storage.

  • Heidi: Efficient note-taking during consultations.

These providers comply with data protection laws.

5. Data Breach Notification

In the event of a data breach, we will:

  • Contain and assess the breach.

  • Notify affected individuals promptly.

  • Inform relevant authorities in accordance with legal requirements.

6. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent. Any inadvertent collection will be deleted promptly.

7. Confidentiality

All consultations are confidential. We may contact your GP if we believe there is a serious concern about your safety. Clinical notes are stored securely.

8. Bookings, Payment, and Cancellation Policy

8.1 Bookings:

  • Deposit: A 30% payment deposit secures your appointment. Full payment is required at least 24 hours prior to your session.

  • Packages: Bespoke packages can be created. You are responsible for booking appointments within the package timeframe. Expired packages will not be refunded unless an extension is agreed in advance.

8.2 Cancellation & Refunds:

  • Cancellations made less than 24 hours before an appointment are non-refundable.

  • Missed appointments are charged at 100%.

  • Package refunds are offered at discretion:

    • Bloom Baby: 4 appointments over 6 months with unlimited WhatsApp support. Refunds for remaining sessions are 50% of the current package price.

    • Sweet Success: 3 appointments over 6 weeks with 6 weeks of WhatsApp support + 1 postpartum appointment (must be booked within 3 weeks). Refunds for unused sessions are 50%.

  • Expired packages are non-refundable unless an extension is pre-approved.

8.3 WhatsApp Support:

  • Support is non-urgent. We aim to respond within 48 hours, but this may vary. In some cases, a consultation may be recommended instead of WhatsApp guidance.

9. Insurance Providers

If claiming via insurance, check coverage with your provider. Partial coverage may require self-funding additional sessions for a complete assessment.

10. Use of Resources and Reports

  • Resources: Not to be shared or reproduced. Unauthorized sharing may result in legal action.

  • Nutrient Analysis: Estimates are based on the accuracy of information you provide.

  • AI Usage: AI may assist in assessments, reports, content creation, and blogs. All outputs are reviewed for clinical accuracy by Bloom Dietetics.

11. Medical Disclaimer

Information on this website or in reports is not a substitute for medical advice. Always consult your physician or qualified health provider for concerns regarding medical conditions.

12. Subscription and Communications

  • Booking services or purchasing products may subscribe you to our mailing list.

  • You may unsubscribe at any time via email or the link in our emails.

  • By providing contact details, you consent to communications regarding appointments, services, and follow-up care.

13. Limitation of Liability

Bloom Dietetics is not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business interruption.

14. Changes to this Policy

We may update these terms occasionally. Updated policies will appear on this page with a revised effective date. We encourage regular review.

Contact:
For questions about this policy or your data, contact info@bloomdietetics.com

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