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Terms and conditions
Last updated: 13/11/2026
These terms apply when you book an appointment, buy a package or buy a digital product from Bloom Dietetics. By booking or buying, you agree to them. Please read them, and ask me if anything is unclear.
About my service
Bloom Dietetics is run by Tazmin Lewis, a registered dietitian (HCPC registration number DT27448). All appointments are online, and I work with clients in the UK. I'm not able to see clients based in the USA or Canada.
I give you personalised nutrition advice, based on the information you share with me. Please tell me everything relevant, including your medical history, medications and supplements, so that my advice is safe for you. Results vary from person to person, and I cannot guarantee a particular health outcome or birth outcome.
Not a replacement for medical care
My advice sits alongside your GP, midwife, consultant and diabetes team, never instead of them. Please keep your NHS appointments and follow medical advice. Nothing on this website or in my resources is a substitute for medical advice. In an emergency, call 999. For urgent concerns, contact your midwife, GP or NHS 111.
Booking and payment
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A 30% deposit or full payment secures your appointment or package. The rest is due at least 24 hours before your first appointment.
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Prices are shown on this website and may change, but never for something you've already booked.
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Packages must be used within the time stated: [ six months for Essential and Bloom Baby VIP, six weeks for Sweet Success]. Unused appointments after that date expire.
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Your right to cancel (14-day cooling-off)
If you book a service online, you have 14 days from the day you book to cancel and get a refund, under the Consumer Contracts Regulations 2013.
If you ask me to start your appointments within those 14 days and then cancel, I will charge you for what I've already provided, such as appointments and services you've had, and refund the rest.
To cancel, email info@bloomdietetics.com.
Changing or cancelling an appointment
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More than 24 hours' notice: I'll happily move your appointment, at no charge.
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Less than 24 hours' notice, or if you miss it: the appointment is charged in full and counts as used, because I can't offer the time to someone else. If I can, I will use my discretion where there's a good reason, such as illness.
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If I need to cancel, I'll give you as much notice as I can and rearrange, or refund you for that appointment.
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Refunds for packages
If you want to stop a package after the cooling-off period, I may agree a partial refund for appointments you haven't used. This is at my discretion and depends on the time left in the programme and the appointments remaining. Deposits are non-refundable.
If you lose your pregnancy. I'm so sorry if this happens. Tell me when you feel able to, with no need to explain. I'll arrange a refund for the unused part of your package, based on the time left in the programme and the number of appointments remaining.
WhatsApp support
WhatsApp is for booking and for non-urgent questions that are part of your package. It is not an emergency service. I aim to reply within 48 hours, often sooner, but this may be longer at weekends, on holiday or if I'm unwell. If I think your question needs a full appointment, I'll let you know. Bloom Baby VIP includes unlimited WhatsApp support, used reasonably for questions about your care. Sweet Success includes a weekly check-in from me to review your glucose readings.
I use WhatsApp Business on a separate work number, protected by a passcode, with encrypted backups. Before each appointment I add anything clinically relevant from our chat to your clinical record. I delete chats 12 months after your last appointment. If you'd prefer to keep health details to email or appointments, that's absolutely fine.
Insurance
Please check whether your health insurance covers my services before you book. If your insurer only covers part of the cost, you may be responsible for paying the difference.
Digital products and resources
Guides, meal plans, fact sheets and other downloads are digital content delivered straight away. When you buy one, you agree that I can start providing it immediately, and you give up your 14-day right to cancel once your download has started. If a file is faulty or not as described, contact me and I'll fix it or refund you.
Resources are for your own personal use. Please don't share, copy, resell or post them online without my written permission.
Nutrient estimates and meal ideas depend on the information you give me, so they are a guide, not an exact measure.
Emails
If you tick the box on a form, I'll send you recipes, tips and offers. You can unsubscribe at any time. Booking or buying does not add you to my list.
My responsibility to you
I provide my services with reasonable care and skill, and I hold professional indemnity insurance. Nothing in these terms limits my responsibility for death or personal injury caused by my negligence, for fraud, or for anything else the law doesn't allow me to limit. Otherwise, I'm not responsible for losses that couldn't reasonably have been predicted, or for how you use the information on this website.
If you have a concern
If you're not happy with any part of my service, please tell me at info@bloomdietetics.com. I'll reply within as soon as I can and do my best to put it right. I'm regulated by the Health and Care Professions Council (HCPC), and you can contact them at hcpc-uk.org.
General
These terms are governed by the law of England and Wales. If any part is found to be unenforceable, the rest still applies. I may update these terms, and the version in force when you book is the one that applies to your booking.